Due to the nature and the Custom Programming of these Devices, all orders are Final. If your Device arrives DOA, please Notify us within 24 hrs of package being Delivered to your Location. After Tracking is confirmed and within that time frame, we will honor the Customer to ship us back the Product for a "Re-Program" free of Charge. Our Goal is to Deliver a working Device, but please understand we have no control over what settings our Customers choose to change and update on their own. If you are past your 24 hr window, and need your Device to be "Re-Programmed" for any reason, you can purchase our Install Service to Refresh and Update your Device. Yes there is a Charge for that, we do include Free Delivery back to you. By using our website and placing an order for a Product from us, you Fully Understand & Agree to these Terms Above. Please follow included Instructions precisely to avoid accidental removal of any Custom Programming we installed for you.